Refund/Refund Policies

14-day returns
You have 14 days after receiving your order to request a return. To start one, email us at perennialphasewellness@gmail.com with your order number, proof of purchase, and clear photos and a short video of the product.

If we accept your return, we’ll send you a return shipping label and instructions on how and where to send your package. The product must be in its original packaging. Please don’t send anything back before we’ve approved your return.

Returns can take longer than expected to reach us, often about 10 to 30 days or more. Thank you for your patience, and please reach out if you have any questions.

Damaged, defective or incorrect items
Please check your order as soon as it arrives. If an item is damaged, defective or not what you ordered, contact us within 48 hours of delivery at perennialphasewellness@gmail.com. We’ll need photos and a video of the product and its packaging so we can look into it and resolve it for you.

Exchanges and replacements
The fastest way to get a different item is to return the one you have. Once we’ve accepted the return, place a separate order for the new item.

Refunds
We’ll email you when we’ve received and inspected your return, and again when your refund is issued. If it’s approved, the refund goes back to your original payment method. Your bank or card company may need some time to post it.

International returns
Return shipping for international orders is paid by the customer. Once we’ve approved your return and received the product, you’ll get a full refund of the product price.

Contact us
To start a return, email perennialphasewellness@gmail.com.